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America's Claims Executive Virtual Leadership Forum

Watch Industry Experts Discuss

The Use of New Technology in Fraud Detection and Mitigation

The ACE Leadership Forum is designed to cover the most critical issues facing claims and insurance executives from emerging risks to the evolving workforce to enriching the customer experience.


The discussion was focused on the adoption status of advanced analytical techniques using AI to evaluate claims for possible fraud. Additionally, the experts examined if new technologies can do a better job of identifying true positives to be referred to the special investigations unit. 


Points of discussion included:

  • What are some of the new tools to first identify claims for possible fraud?

  • What tools are currently available to SIUs for investigation?

    • Anything new and different?


  • Moderator:  Anand Shirur, Senior Vice President – Product Development -

  • Jessica Albano, SIU Unit Leader - Westfield

  • Frank Neugebauer, Senior Architect - Cincinnati Insurance Companies

  • Steve Robles, Assistant Chief Executive Officer - County of Los Angeles

  • Dennis Tierney, Senior Vice President, National Director of Workers’ Compensation Claims - Marsh

ACE Video

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